Complete solution for Call Center

cc_erp16Thanks to innovative technologies we have created, we at VIB.BG Ltd. already offer a service that would help each starting or already running call center company to evolve without the need to purchase necessary equipment.

ERP16 includes most of the necessary hardware and software and the payment is on a monthly basis in order not to aggravate the budget of companies.

  • Provided modules are included in the service to:
    • IP telephone exchange (PBX);
    • Intra-company numbering plan with 100 numbers;
    • GSM Gateway, required for calls to GSM operators;
    • SIP Trunk, necessary for calls to landlines;
    • Recording conversations and listening to them in real time;
    • Divert incoming calls and voice menus (IVR)
    • System customer management and business process management (CRM / ERP);
    • Ability to create additional modules to the software;
  • System customer management and business process management in turn includes:
    • Project management
    • Task Management
    • Module sharing
    • Tool offers
    • Access for customers
    • Statistics projects
  • Call Center
    • Import base
    • automatic call
    • Set tasks
    • Listen to talks
    • Statistics calls
  • Оnline Invoicing
    • Online Invoices Management
    • Creating proforms
    • Sending via Email
    • Reports
  • Module Staff
    • Management of salaries
    • Company Holidays management
    • hours worked
  • Рeports
    • Financial report
    • Calls Statistics per Agent
    • Report of sales/purchases/profit
    • Report for users’ actions on the system
  • Other modules
    • Integrated Email Client
    • Email Templates and Document Templates
    • Document Management System
    • API module for communicating with other service providers and hardware like POS/electronic scales/cash register and etc.

To find out more, please contact us.



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